Privacy Policy

1. Introduction

QuickReply for Messenger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension and related services.

By installing and using QuickReply for Messenger, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address and authentication credentials.
• Message Templates: The text content, images, and message templates you create and save in the extension.
• Template Organization: Folders, groups, and categorization structures you create.
• Payment Information: If you subscribe to premium features, payment information is processed by our payment processor and we only store transaction records.

2.2 Automatically Collected Information

• Usage Data: Information about how you use the extension, including feature usage frequency and interaction patterns.
• Device Information: Browser type, version, and operating system.
• Extension Settings: Your preferences and configuration settings.

2.3 Information We Do NOT Collect

• We do NOT collect, access, or store your Facebook Messenger conversations or private messages.
• We do NOT track your browsing history or activities outside of the extension's functionality.
• We do NOT access your Facebook credentials or login information.
• We do NOT sell your personal information to third parties.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain the extension's functionality, including cloud sync of your templates across devices.
• Account Management: To create and manage your account, authenticate users, and process subscriptions.
• Improvements: To analyze usage patterns and improve our features and user experience.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Security: To detect, prevent, and address technical issues and potential security threats.
• Communications: To send you updates, security alerts, and support messages (you can opt-out of promotional communications).

4. Data Storage and Security

4.1 Storage

• Local Storage: Your message templates and settings are stored locally in your browser's storage.
• Cloud Storage: If you enable cloud sync, your templates are encrypted and stored on secure servers to enable synchronization across your devices.
• Data Location: Our servers are located in secure data centers with industry-standard protections.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• Secure payment processing through certified providers

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services for authentication (Firebase), payment processing, and cloud storage. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Protection of Rights: To protect our rights, property, safety, or that of our users and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified).

6. Third-Party Services

Our extension integrates with the following services:

• Firebase: For authentication and real-time database functionality
• Payment Processors: For handling subscription payments securely

These third-party services have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: You can access your data anytime through the extension interface.
• Correction: You can edit or update your templates and account information.
• Deletion: You can delete your templates, account, and all associated data at any time.
• Export: You can export your data in a portable format.
• Opt-Out: You can opt-out of cloud sync and use the extension with local storage only.
• Uninstall: You can uninstall the extension at any time, which will remove all locally stored data.

8. Children's Privacy

QuickReply for Messenger is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account:

• Your templates and personal data are immediately deleted from our active systems.
• Backup copies are purged within 30 days of account deletion.
• Some anonymized usage statistics may be retained for analytical purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you a notification through the extension or email for significant changes

Your continued use of the extension after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Browser Permissions Explanation

QuickReply for Messenger requests the following browser permissions, and here's why we need them:

• Storage: To save your message templates, settings, and preferences locally in your browser.
• Tabs: To detect when you're on Facebook Messenger and activate the extension features.
• ClipboardWrite: To enable the copy profile link feature, allowing you to quickly copy customer information.

We only request permissions that are essential for the extension's functionality and do not use them for any other purposes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

14. Additional Rights for EU and California Residents

14.1 GDPR Rights (EU Residents)

If you are located in the European Union, you have:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

14.2 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale of personal information
• Non-discrimination for exercising your CCPA rights

Note: We do not sell your personal information.